We at gelato weed strain shop are committed to you.

Gelato weed strain is committed to providing customers with excellent products.
For any concerns or issues please email service@gelatoweedstrain.com

Please include the following information that will be required in order for us to assist you in case of a damaged product.

  1. First and Last Name
  2. Email Address
  3. Phone number
  4. Concern or Issue
  5. Date of Purchase
  6. Photo of receipt
  7. Photo/s or video/s of product

Please note:

  1. Concerns and issues must be reported in a reasonable amount of time (2 weeks)
  2. Defective/damaged items must be reported within 24 hours of after delivery
  3. Cartridges and dabbables must have a reasonable amount left
  4. The product is required to receive an exchange/replacement
  5. Receipts are required to receive an exchange/replacement